Artificial Intelligence
30 Sep 2026 · Artificial Intelligence
Traditional chatbots follow trees. AI chatbots generate language, and that is both the benefit and the risk. The right choice depends on whether your answers are finite and approved, or whether users ask in unpredictable ways.
They are excellent for “track my order” when the ID format is strict, or for routing to a department. They fail when users speak like humans.
They cover long-tail questions if—and only if—you ground them with RAG and an escalation path. Ungrounded bots invent policy. That is a product defect.
Menus for high-risk actions, generation for explanation, retrieval for facts. See AI chatbot development.
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